In order to set up a managerial control...

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In order to set up a managerial control system, the first step is to establish performance standards. What example of a performance standard is most difficult to measure and the biggest challenge to the manager?

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🔍 Key Concepts

• Managerial control systems and why performance standards are needed • Differences between tangible (quantifiable) and intangible (qualitative) measures • How easily each type of standard (time, numerical, monetary, intangible) can be tracked and compared over time

💭 Think About

• For each option, ask yourself: Can this be directly counted, timed, or costed with hard numbers? Or does it rely on opinions, perceptions, or surveys? • Which type of standard would create the most disagreement between employees and management about whether it has really been met? • Which option would require more judgment, interpretation, or indirect indicators rather than simple records or instruments?

✅ Before You Answer

• Identify which choices are clearly quantitative (based on numbers you can measure with tools, clocks, or financial records). • Identify which choice depends most on human perception, feelings, or attitudes rather than hard data. • Consider which standard would be hardest to define precisely and to measure the same way every time.

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