In order to establish a good climate for communication it is important to establish mutual trust between the employee and the manager. Which of the following facilitates the trust of employees in managers?
• Fair and consistent discipline as a foundation of perceived fairness • How respect for employee abilities affects trust and motivation • The role of a manager in advocating for employees versus leaving them on their own
• Which combination of behaviors would make you personally feel safest being honest with your manager? • Look at each option: does any part of it obviously damage trust, even if the other parts sound good? • Is trust more likely when a manager stands up for employees, or when employees must always speak only for themselves?
• Eliminate any option that includes unfair or inconsistent treatment. • Eliminate any option where the manager disrespects or shows contempt for employees’ abilities. • Compare remaining options by asking: In which case is the manager clearly on the employee’s side when dealing with higher management or outside parties?
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