An important communication tool for managers is known as active listening. It helps better ensure that managers understand employees and that feedback is encouraged. What is active listening?
• Active listening as a two‑way communication process • The role of feedback/paraphrasing in confirming understanding • Difference between simply hearing and actively showing you understood
• Which option describes not just how you look or stay quiet, but how you demonstrate to the speaker that you understood their message? • In active listening, what do you as the listener do after the other person speaks to check that you received the message correctly? • Which choice turns listening into a back‑and‑forth process rather than a one‑way action?
• Look for the option that involves responding in a way that reflects or restates what the employee said. • Eliminate answers that only mention eye contact or not interrupting without any confirmation of understanding. • Choose the description that best supports clarifying and verifying the employee’s message, not just passively hearing it.
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