Question 1 of 27070
Q
As a manager, one of the practices of positive confrontation reduction skills essential to conflict resolution involves a type of listening. What type of listening would be most effective in resolving a conflict?
A
Active listening
B
Defensive listening
C
Passive listening
D
Reactive listening
Question 1 / 270705eccef9dbacbc34ba4d45da3
Question 1 of 270705eccef9dbacbc34ba4d45da3

As a manager, one of the practices of positive confrontation reduction skills essential to conflict resolution involves a type of listening. What type of listening would be most effective in resolving a conflict?

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Question 1 of 27070
Q

As a manager, one of the practices of positive confrontation reduction skills essential to conflict resolution involves a type of listening. What type of listening would be most effective in resolving a conflict?

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🔍 Key Concepts

• Conflict resolution in a management setting • Different purposes of active, defensive, passive, and reactive listening styles • How listening style can either escalate or de‑escalate a confrontation

💭 Think About

• Which listening style shows that you are fully engaged, trying to understand the other person’s point of view, and checking that you understood them correctly? • Which option would most likely calm emotions and build trust in a tense discussion, rather than shut the other person down or make them feel attacked? • Consider which type of listening a good mediator or counselor would use when helping two people work through a disagreement.

✅ Before You Answer

• Eliminate any listening styles that sound like you are protecting yourself instead of understanding the other person. • Eliminate any options that suggest you are not actively involved (just hearing words without responding thoughtfully). • Ask: which term is commonly taught in management and leadership courses as a core communication and conflict‑resolution skill?