As a manager, one of the practices of...

Study

Question 1 of 205eccef9dbacbc34ba4d45da3

As a manager, one of the practices of positive confrontation reduction skills essential to conflict resolution involves a type of listening. What type of listening would be most effective in resolving a conflict?

Back

Question 1 of 20

5eccef9dbacbc34ba4d45da3

No comments yet

Be the first to share your thoughts!

If the question has a related picture, it will appear here.

🔍 Key Concepts

• Conflict resolution in a management setting • Different purposes of active, defensive, passive, and reactive listening styles • How listening style can either escalate or de‑escalate a confrontation

💭 Think About

• Which listening style shows that you are fully engaged, trying to understand the other person’s point of view, and checking that you understood them correctly? • Which option would most likely calm emotions and build trust in a tense discussion, rather than shut the other person down or make them feel attacked? • Consider which type of listening a good mediator or counselor would use when helping two people work through a disagreement.

✅ Before You Answer

• Eliminate any listening styles that sound like you are protecting yourself instead of understanding the other person. • Eliminate any options that suggest you are not actively involved (just hearing words without responding thoughtfully). • Ask: which term is commonly taught in management and leadership courses as a core communication and conflict‑resolution skill?

👋 Hi! I'm Genie, your AI study assistant. How can I help you with this question?

Quick actions

— No credit card needed